Privacy Policy

Last updated: November 5, 2026

SoftVila (“SoftVila”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit softvila.com, contact us, request a quote, buy our software (including our ERP and other software products) or use our development, design and SEO services, and how we use and protect that information.

1. Information We Collect

Information you give us:

Contact details such as your name, email address, phone number and company name when you fill in a contact, quote or registration form.
Project details, files, designs, website logins or other material you share with us so we can deliver a service.
Account information (username, password and profile details) if you create an account on our site.
Billing details needed to process orders and invoices. Card or mobile-banking payments are handled by our payment partners; we do not store full card numbers.

Information collected automatically:

Technical data such as IP address, browser type, device, pages visited, referring site and time spent on pages.
Cookies and similar technologies (see section 4).

2. How We Use Your Information

To respond to your enquiries, prepare quotes and provide the services or software you request.
To create and manage your account, process payments and send invoices, licences and updates.
To provide technical support and communicate about your project.
To improve our website, services and products, and to understand how visitors use our site.
To send news or offers, only where you have agreed or where the law allows. You can unsubscribe at any time.
To keep our site secure, prevent fraud and meet legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only with:

Trusted service providers who help us run our business (for example hosting, email, payment gateways, analytics and advertising platforms), under confidentiality obligations.
Authorities, when required by law or to protect our rights, users or the public.
A buyer or successor, if our business is merged, sold or reorganised.

4. Cookies

We use cookies to keep you logged in, remember preferences, run the shopping cart and measure site traffic. Some cookies come from third parties such as Google Analytics or Facebook (Meta) Pixel, which help us understand visits and measure our ads. You can block or delete cookies in your browser settings, but some parts of the site may then not work properly.

5. Data Retention

We keep personal information only as long as needed for the purposes above, for example for the length of a project or account, and afterwards as required for accounting, tax or legal reasons. Project access credentials you give us are deleted or should be changed by you once the project is complete.

6. Data Security

We use reasonable technical and organisational measures, including SSL encryption, access controls and regular updates, to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, please contact us. We will respond within a reasonable time.

8. Third-Party Links

Our site may link to other websites. We are not responsible for the privacy practices or content of those sites, so please read their policies.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please reach us through our Contact page.